Live Oak Home Center ("Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you visit our website, shop with us, or communicate with us by phone, email, or SMS (text message).

We may collect the following personal information:

• Name
• Phone number
• Email address
• Billing and shipping addresses
• Information related to product inquiries, estimates, purchases, or installation services
• Payment and billing information
• Any information you voluntarily provide through our website, forms, emails, phone calls, or text messages

We use your information to:

• Process and fulfill orders
• Provide estimates and product information
• Schedule deliveries, installations, and appointments
• Communicate order status and service updates
• Send invoices, receipts, and payment reminders
• Respond to customer service requests
• Improve our products, services, and customer experience
• Comply with applicable legal and regulatory requirements

If you choose to receive text messages from Live Oak Home Center, we may send SMS messages regarding:

• Estimates and quotes
• Order confirmations and updates
• Delivery notifications
• Installation scheduling and reminders
• Appointment confirmations
• Billing and payment reminders
• Customer service communications

Message frequency varies based on your interactions with us.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact our office.

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers who assist us with payment processing, website hosting, communications, delivery services, technology support, and other business operations. These providers are required to protect your information and use it only for the services they perform on our behalf.

SMS consent is not shared with third parties or affiliates for marketing purposes.

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, or disclosure. While no method of transmission or storage is completely secure, we strive to protect the information entrusted to us.

You may contact us at any time to:

• Request access to your personal information
• Correct or update your information
• Request deletion of your information where permitted by law
• Opt out of SMS communications by replying STOP

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Live Oak Home Center
Phone: 979-942-3299
Email: sales@liveoakhomecenter.com
Website: https://www.liveoakhomecenter.com

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated Effective Date.